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PAGE OF CONTENTS

Page No.
RESEARCH PAPERS

An Empirical Assessment of Tourists' Expectations and Perceptions.
Mushtaq Ahmad Bhat, and Nabina Qadir

320-329
 

Customer Perception and Attitude Towards Matrimonial Sites in Chennai, Tamil Nadu.
D. Anitha Kumari

330-343
 

Customer Satisfaction to Different Brands in Maruti with reference to Avinash Automobiles, Visakhapatnam.
K. Lalitha, and M. S. Narayana

344-349
 

Changing Trends in Distribution Systems of Life Insurance Business.
A. Kishore Babu

350-353
 

Mobile Market Dynamics in India: A New Marketing Paradigm.
Muthu Natarajan, and S. Muthu Kumar

354-358
 

Private Higher Education System and its Quality in India.
Prasanta Mukherjee, and Shabori Mukherjee

359-365
 

Information Reporting System in Andhra Pradesh State Road Transport Corporation (APSRTC): An Analysis.
P. C. Reddy; C. S. Sai Prasad Reddy, and P. Samanth Reddy

366-368
 

Impact of After Sales Services on Consumers Buying Behaviour for Consumer Durables: with special reference to Air Conditioners.
Sonali Banerjee, and Poonam Singh

369-374
 

Measuring and Managing Service Quality in Higher Education Sector: An International Perspective.
B. Shanmuga Priya, and M. Jeyakumaran

375-378
 

A Study of Consumer Satisfaction with Special Reference to Samsung Smart Phone Glaxys.
Parampreet Kaur, and Vijay Kamboj

379-385
 

A Perceived Image of 'Satara' to Come Up as a Tourist Destination by Domestic Tourist.
Rajashri Ramesh Chavan, and Sarang Shankar Bhola

386-392
 

The Art of Knowledge Transfer.
Aji Joseph

393-400
 

Privacy Issues in the Digital Online Activities: An Analysis.
Nidhi Chauhan, and Rajat Solanki

401-408
 

M-Learning to Lead the Future of Education in India.
Ankush Joshi

409-416
 

Application of Quality Management Systems in Higher Education.
Vandna Ahuja

417-421
 

Customer Service Assessment of Commercial Bank: A Study on Indian Overseas Bank, Delhi.
Manish Nangia, and Harish Handa

422-427
 

Optimizing Service Delivery Magnitude by Usage of Electronic Service Delivery Mechanism of E–Governance.
Owais Charag, and S. Mufeed Ahmad

428-436
 

A Study on People Perceptions, Expectations and Demand for Affordable (Budget) Housing from the Bottom of Pyramid & Role of New Construction Technologies in Providing High Quality Budget Homes in Bengaluru City.
L. R. Manjunatha, and Sandhya Anvekar

437-444
 

Television Advertising and its Reach, Frequency, Impact on Viewers.
P. Baskaran, and S. Pragadeeswaran

445-454
CASE
STUDIES

A Study on Purpose of Using Research Journals by Assistant Professors of Bahra University: A Case Study of Himachal Pradesh.
Nisha Sharma, and Bhawana Bhardwaj

455-459
 

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