Pezzottaite Journals offer a Returns Policy for Journals. Pre-authorisation is not required for returns provided our returns parameters are met.
To ensure effective and timely processing of returns, an essential part of the service is the "Pre-Intimation" procedure detailed below. It is important that you comply with this carefully.
The following conditions apply:
For titles where invoice numbers cannot be located, pre-authorisation will be required. Contact and send these requests to us, marked for the attention, and we will endeavour to locate these invoice numbers. Authorisation will be confirmed as soon as possible.
Unfortunately any titles sent back to Pezzottaite Journals which do not meet the returns criteria or without prior authorisation will not be credited.
All return carriage costs to be borne by the customer, except as below:
Returns received in un-saleable condition may be re-charged and held for collection for 28 days, after which they may be destroyed. In this case, all the return carriage expenses will be transferred back to your end.